{"id":10476,"date":"2023-07-03T09:59:30","date_gmt":"2023-07-03T08:59:30","guid":{"rendered":"https:\/\/blue-bike.be\/?page_id=10476"},"modified":"2026-06-22T09:21:46","modified_gmt":"2026-06-22T08:21:46","slug":"having-trouble-on-the-road-call-ethias-for-assistance","status":"publish","type":"page","link":"https:\/\/blue-bike.be\/en\/having-trouble-on-the-road-call-ethias-for-assistance\/","title":{"rendered":"Having trouble on the road? Call Ethias for assistance."},"content":{"rendered":"\n<div class='hero hero_small' id=\"block_55a9decd914df0bbe9a50545bde0f9fa\">\n    \n    <div class='hero__bg'>\n      \n<picture>\n  <img decoding=\"async\" loading=\"\"\n    class=\"image  \"\n    src=\"https:\/\/blue-bike.be\/wp-content\/uploads\/2025\/06\/012067-scaled-2400x0-c-default.webp\"\n    data-src=\"https:\/\/blue-bike.be\/wp-content\/uploads\/2025\/06\/012067-scaled-2400x0-c-default.webp\"\n    alt=\"Blue-bike Back-to-many Geel\"\n    title=\"\" \/>\n<\/picture>\n    <\/div>\n  \n  <div class='hero__inner'>\n    <div class='hero__container'>\n      <div class='hero__content'>\n\n                  \n\n                  \n  \n\n\n<h1 class=\"text text_default-32-bold hero__text \"\n>\n  Having trouble on the road? Call Ethias for assistance.\n<\/h1>\n        \n        \n        \n        \n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class='hero__wave'>\n    <svg width=\"1512\" height=\"100\" viewBox=\"0 0 1512 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n      <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M756 99.9999C1393.5 99.9999 1512 0 1512 0L1512 100L756 99.9999ZM8.74228e-06 -0.000132183L0 99.9999L756 99.9999C118.5 99.9999 8.74228e-06 -0.000132183 8.74228e-06 -0.000132183Z\" fill=\"#fafbfc\"\/>\n    <\/svg>\n  <\/div>\n<\/div>\n\n\n<div class='spacer'><\/div>\n\n\n\n\n<div class='content-block content-block_type-text'>\n      <div class='content-block__info'>\n      \n\n                  \n  \n\n\n<p class=\"text text_default-24-bold content-block__title \"\n>\n  \n<\/p>\n      \n\n                  \n  \n\n\n<span class=\"text text_default-16-regular content-block__text \"\n>\n  <p>Having trouble with your Blue-bike? If you are at least 1.5 kilometres away from a Blue-bike location, you can use the free bike assistance service provided by Ethias. Below you can find when and how to make use of it.<\/p>\n<h3><span style=\"color: #0078a3;\">When can I use Ethias assistance?<\/span><\/h3>\n<p>In the event of a breakdown due to a traffic accident or bike trouble, Ethias Assistance will arrange and cover the cost of towing the bike and bringing the cyclist back to the nearest Blue-bike location when:<\/p>\n<ul>\n<li>you are in Belgium with your Blue-bike,<\/li>\n<li>you are at least 1.5 km away from a Blue-bike location,<\/li>\n<li>you are unable to continue your journey safely due to a (mechanical or electrical) issue (such as a flat tyre, faulty lights, etc.),<\/li>\n<li>or in case of an accident involving the Blue-bike where the bike is no longer usable<\/li>\n<\/ul>\n<p>If you have sustained serious injuries and need to be taken to hospital, Ethias will cover the cost of transport to the hospital and later back home, provided you can present a medical certificate.<\/p>\n<p><strong>Please note:<\/strong><\/p>\n<ul>\n<li>You can only use the assistance service if you can demonstrate that you were actively using the bike at that time (i.e. the bike is rented or there is an ongoing ride in the app).<\/li>\n<li>When you call Ethias for assistance, you must remain with the Blue-bike until help arrives.<\/li>\n<li>Ethias will not reimburse any costs if the bike or the user has already been transported by someone else.<\/li>\n<\/ul>\n<h3><span style=\"color: #0078a3;\">How can I use Ethias assistance?<\/span><\/h3>\n<p>Call Ethias on <span style=\"color: #0078a3;\"><strong>011 28 28 28<\/strong><\/span> (or <span style=\"color: #0078a3;\"><strong>+32 4 220 3040<\/strong><\/span> for service in French) and provide the following information:<\/p>\n<ul>\n<li>the bike number (located on the rear mudguard)<\/li>\n<li>your first and last name<\/li>\n<li>the location of the incident or breakdown<\/li>\n<li>a description of the issue or accident<\/li>\n<li>your mobile phone number<\/li>\n<\/ul>\n<p>Afterwards, please also send an email to <span style=\"color: #0078a3;\"><a style=\"color: #0078a3;\" href=\"mailto:info@blue-bike.be\"><strong>info@blue-bike.be<\/strong><\/a><\/span> so we can close your ongoing ride.<\/p>\n<p>&nbsp;<\/p>\n\n<\/span>\n    <\/div>\n    <\/div>\n\n\n\n\n<div class='content-block content-block_type-image'>\n        <div class='content-block__thumb'>\n      \n<picture>\n  <img decoding=\"async\" loading=\"lazy\"\n    class=\"image lazy \"\n    src=\"https:\/\/blue-bike.be\/wp-content\/uploads\/2023\/07\/in-partnership-with-1.webp\"\n    data-src=\"https:\/\/blue-bike.be\/wp-content\/uploads\/2023\/07\/in-partnership-with-1.webp\"\n    alt=\"image\"\n    title=\"in partnership with (1)\" \/>\n<\/picture>\n    <\/div>\n  <\/div>\n\n\n<div class='spacer'><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10476","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/pages\/10476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/comments?post=10476"}],"version-history":[{"count":22,"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/pages\/10476\/revisions"}],"predecessor-version":[{"id":10501,"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/pages\/10476\/revisions\/10501"}],"wp:attachment":[{"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/media?parent=10476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}