{"id":208,"date":"2023-05-23T17:26:00","date_gmt":"2023-05-23T16:26:00","guid":{"rendered":"https:\/\/dev-wordpress-ada6ff232ea8.hyperlane.co\/?page_id=208"},"modified":"2023-07-27T18:15:34","modified_gmt":"2023-07-27T17:15:34","slug":"help","status":"publish","type":"page","link":"https:\/\/blue-bike.be\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\n
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\n \n\n \"image\"\n\n<\/picture>\n <\/div>\n \n
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\n Search the FAQ\n<\/p>\n <\/div>\n

\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n <\/div>\n<\/div>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n
\n \n \n <\/svg>\n <\/div>\n<\/div>\n\n\n\n
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\n How does Blue-bike work?\n<\/p>\n <\/div>\n <\/div>\n\n

\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n
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\n App and digital lock\n<\/p>\n <\/div>\n <\/div>\n\n

\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n
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\n Blue-bike voucher\n<\/p>\n <\/div>\n <\/div>\n\n

\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n
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\n Bicycle use and rides\n<\/p>\n <\/div>\n <\/div>\n\n

\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n
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\n E-bike\n<\/p>\n <\/div>\n <\/div>\n\n

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\n Pricing model & account management\n<\/p>\n <\/div>\n <\/div>\n\n

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\n Damage & Theft\n<\/p>\n <\/div>\n <\/div>\n\n

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\n Invoicing & Payment\n<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n\n

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\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n \n\n \n\n\n\n

\n How does Blue-bike work?\n<\/p>\n <\/div>\n

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\n 1.\n<\/p>\n \n\n \n \n\n\n

\n What is Blue-bike?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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Blue-bike is a share bike system that includes more than 3,500 city bikes and e-bikes spread across more than 200 locations in Belgium. As a Blue-bike user you can use all these locations and bikes, which means that you will always have access to a bicycle.
\n<\/br>
\nBlue-bike is the ideal solution to cover the first or final kilometres of your journey, or to cover the entire distance to your final destination.<\/p>\n\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n 2.\n<\/p>\n \n\n \n \n\n\n

\n I already have a bike. Would Blue-bike still be of interest to me?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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Without a shadow of a doubt! Blue-bike is meant to complement rather than replace your own bicycle. With Blue-bike, you will have access to a bike at more than 200 locations throughout Belgium.
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\nIdeal for the final few kilometres of your commute, for a day trip or an on-site meeting<\/p>\n\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n 3.\n<\/p>\n \n\n \n \n\n\n

\n Do I need to have an account to rent a Blue-bike?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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Yes, you need to create an account (free of charge) to borrow our bikes, choose the pricing model that suits you best and register a payment method.
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\nWould you like to give Blue-bike a try, or do you plan to use the bikes only once? In that case the Ticket<\/strong> formula would be the best option. If you are planning to use the bikes more often, the Member<\/strong> formula would be the most favourable option. More than 10 rides per month, borrowing the bike between 2 and 12 hours on average? In that case Member Plus<\/strong> would offer you the best price.
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\nFurther information regarding fare formulas can be found in our app or on our pricing page<\/a><\/strong>.<\/p>\n\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n 4.\n<\/p>\n \n\n \n \n\n\n

\n How do I borrow a Blue-bike?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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Blue-bikes can be rented using the Blue-bike app.
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\n\u2022 Download the Blue-bike app here;
\n\u2022 Create an account;
\n\u2022 Select a pricing model and register your payment method;
\n\u2022 Start, pause and end your ride via the app.<\/p>\n\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n 5.\n<\/p>\n \n\n \n \n\n\n

\n How old do I have to be to use a Blue-bike?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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You can create a Blue-bike account from the age of 18. To use the bikes using a parent\u2019s or guardian\u2019s membership, you need to be at least 14 years old.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n 6.\n<\/p>\n \n\n \n \n\n\n

\n When can I use a Blue-bike?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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Once you have created an account and selected a pricing model, you will be able to rent a bike 24\/7.<\/p>\n\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n 7.\n<\/p>\n \n\n \n \n\n\n

\n How many bikes can I borrow simultaneously?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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You can rent two bikes at the same time with your Blue-bike account, regardless of your pricing model. A voucher allows you to use 1 bicycle.<\/p>\n<\/div>\n

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\n 8.\n<\/p>\n \n\n \n \n\n\n

\n Can I return my Blue-bike to any Blue-bike location?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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In some locations Blue-bike operates a back-to-many system<\/strong>, whereby you can use a bike and end your ride at another location in the same zone at no additional cost. This currently applies in Zone Stad Geel<\/strong>, Zone Stad Mechelen<\/strong>, Zone Stad Leuven<\/strong> (e-bikes only) and Zone Vervoerregio Gent.<\/strong>
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\nAt other locations, you are meant to return the bike to the start location after use in order to avoid a surcharge. Further information regarding back-to-many zones<\/strong> can be found here<\/a><\/strong>.<\/p>\n\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n 9.\n<\/p>\n \n\n \n \n\n\n

\n Can I use Blue-bike without a smartphone with internet connection?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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All our bikes are equipped with a digital lock and can be used the Blue-bike app, which means that you need a smartphone with Bluetooth and Internet connectivity.<\/p>\n<\/div>\n

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\n 10.\n<\/p>\n \n\n \n \n\n\n

\n 10.\tWhy did the key dispensers disappear?\n<\/p>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <\/svg>\n <\/div>\n

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Blue-bike is switching to digital locks to make our service more flexible and user-friendly. This new technology offers several advantages that we could not provide with key dispensers:
\n<\/br><\/p>\n