{"id":30,"date":"2026-07-24T11:04:59","date_gmt":"2026-07-24T11:04:59","guid":{"rendered":"https:\/\/blue-bike.be\/?page_id=30"},"modified":"2026-08-18T15:22:40","modified_gmt":"2026-08-18T13:22:40","slug":"help","status":"publish","type":"page","link":"https:\/\/blue-bike.be\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<main id='bde-main'><section class=\"bde-section-30-1539 bde-section\">\n              \n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-fancy-container-30-1540 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<div class=\"bde-fancy-container-30-1541 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<a class=\"bde-f-text-link-30-1542 bde-f-text-link bb-crumb-link\" href=\"\/en\/\" target=\"_self\">\nHome\n<\/a><div class=\"bde-f-text-30-1543 bde-f-text bb-crumb-sep\">\n\u203a\n<\/div><div class=\"bde-f-text-30-1544 bde-f-text bb-crumb-sep\">\nHelp\n<\/div>\n<\/div><h1 class=\"bde-heading-30-1545 bde-heading\">\nHelp centre\n<\/h1><div class=\"bde-f-text-30-1546 bde-f-text bb-subtitle\">\nFind the answer to your question or contact us.\n<\/div>\n<\/div><\/div>\n<\/section><section class=\"bde-section-30-1547 bde-section bb-faq\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-fancy-container-30-1548 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<div class=\"bde-search-form-30-1549 bde-search-form\">\n\n\n\n\n\n\n  \n\n<form id=\"search-form-1549\" role=\"search\" method=\"get\" data-type=\"classic\" aria-hidden=\"false\" class=\"js-search-form search-form search-form--classic\" action=\"https:\/\/blue-bike.be\/en\/\" data-trp-original-action=\"https:\/\/blue-bike.be\/en\">\n    <input type='hidden' name='post_type' value='faq' \/>\n  <div class=\"search-form__container\">\n      <button type=\"submit\" aria-label=\"Search\" class=\"search-form__button\">\n      \t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><path d=\"m21 21-4.35-4.35\"\/><\/svg>\n          <\/button>\n  \n\n\n  \t<label class=\"screen-reader-text\" for=\"search-form-field-1549\">Search for:<\/label>\n\n        <input id=\"search-form-field-1549\" type=\"text\" class=\"js-search-form-field search-form__field\" placeholder=\"Search the FAQ...\" value=\"\" name=\"s\" \/>\n  \t\n    \n    \n       <\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\n\n<\/div>\n<\/div><div class=\"bde-fancy-container-30-1550 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<a class=\"bde-f-container-link-30-1551 bde-f-container-link bb-help-cat\" href=\"#cat-hoe-werkt-blue-bike\" target=\"_self\"><div class=\"bde-f-text-30-1552 bde-f-text bb-help-cat-icon\">\n\ud83d\udeb2\n<\/div><div class=\"bde-f-text-30-1553 bde-f-text bb-help-cat-title\">\nHow does Blue-bike work?\n<\/div><\/a><a class=\"bde-f-container-link-30-1554 bde-f-container-link bb-help-cat\" href=\"#cat-app-en-digitaal-slot\" target=\"_self\"><div class=\"bde-f-text-30-1555 bde-f-text bb-help-cat-icon\">\n\ud83d\udcf1\n<\/div><div class=\"bde-f-text-30-1556 bde-f-text bb-help-cat-title\">\nApp &amp; digital lock\n<\/div><\/a><a class=\"bde-f-container-link-30-1557 bde-f-container-link bb-help-cat\" href=\"#cat-vouchers\" target=\"_self\"><div class=\"bde-f-text-30-1558 bde-f-text bb-help-cat-icon\">\n\ud83c\udf9f\ufe0f\n<\/div><div class=\"bde-f-text-30-1559 bde-f-text bb-help-cat-title\">\nVouchers\n<\/div><\/a><a class=\"bde-f-container-link-30-1560 bde-f-container-link bb-help-cat\" href=\"#cat-e-bike\" target=\"_self\"><div class=\"bde-f-text-30-1561 bde-f-text bb-help-cat-icon\">\n\u26a1\n<\/div><div class=\"bde-f-text-30-1562 bde-f-text bb-help-cat-title\">\nE-bike\n<\/div><\/a><a class=\"bde-f-container-link-30-1563 bde-f-container-link bb-help-cat\" href=\"#cat-tarieven-en-account\" target=\"_self\"><div class=\"bde-f-text-30-1564 bde-f-text bb-help-cat-icon\">\n\ud83d\udcb3\n<\/div><div class=\"bde-f-text-30-1565 bde-f-text bb-help-cat-title\">\nRates &amp; account\n<\/div><\/a><a class=\"bde-f-container-link-30-1566 bde-f-container-link bb-help-cat\" href=\"#cat-schade-en-diefstal\" target=\"_self\"><div class=\"bde-f-text-30-1567 bde-f-text bb-help-cat-icon\">\n\ud83d\udd27\n<\/div><div class=\"bde-f-text-30-1568 bde-f-text bb-help-cat-title\">\nDamage &amp; theft\n<\/div><\/a><a class=\"bde-f-container-link-30-1569 bde-f-container-link bb-help-cat\" href=\"#cat-facturatie-en-betaling\" target=\"_self\"><div class=\"bde-f-text-30-1570 bde-f-text bb-help-cat-icon\">\n\ud83e\uddfe\n<\/div><div class=\"bde-f-text-30-1571 bde-f-text bb-help-cat-title\">\nBilling &amp; payment\n<\/div><\/a><a class=\"bde-f-container-link-30-1601 bde-f-container-link bb-help-cat\" href=\"#cat-bakfiets\" target=\"_self\"><div class=\"bde-f-text-30-1602 bde-f-text bb-help-cat-icon\">\n\ud83d\udce6\n<\/div><div class=\"bde-f-text-30-1603 bde-f-text bb-help-cat-title\">\nCargo bike\n<\/div><\/a>\n<\/div><div class=\"bde-fancy-container-30-1572 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<div id=\"cat-hoe-werkt-blue-bike\" class=\"bde-fancy-container-30-1573 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1574 bde-heading\">\nHow does Blue-bike work?\n<\/h3><div class=\"bde-post-loop-30-1575 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-907-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-907-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >What is Blue-bike?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-907-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Blue-bike is a bike-sharing system with more than 3,500 city bikes and e-bikes spread across over 300 locations in Belgium. With a Blue-bike account, you have access to all of these locations and bikes.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-908-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-908-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How do I rent a Blue-bike?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-908-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Download the Blue-bike app, create an account, choose a tariff plan and register your payment method. Start, pause and end your ride via the app.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-909-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-909-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >At what age can I start using Blue-bike?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-909-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>You must be aged 18 or over to create an account. To use the bikes via a membership held by your parent or guardian, you must be aged 14.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-910-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-910-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How many bicycles can I hire at the same time on one Blue-bike account?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-910-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>With your Blue-bike account, you can rent two bikes at a time. With a voucher, you can rent one bike.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-911-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-911-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Can I use Blue-bike without a smartphone?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-911-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>All bicycles are equipped with a digital lock which you unlock via the Blue-bike app. You need a smartphone with a Bluetooth and internet connection.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-app-en-digitaal-slot\" class=\"bde-fancy-container-30-1576 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1577 bde-heading\">\nApp &amp; digital lock\n<\/h3><div class=\"bde-post-loop-30-1578 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-912-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-912-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How do I rent via the app?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-912-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Open the app, click on Locations, click the Blue-bike location on the map, select your bike and follow the instructions.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-913-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-913-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Can I pause my ride?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-913-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Yes, you can pause your ride as often as you like. Your bike stays yours and your rental time continues to run. Open the app, click on Lock your bike, then Pause ride.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-914-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-914-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How do I end my ride?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-914-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Return your Blue-bike to a rental location, open the app, click on Lock your bike, then End ride. Follow the instructions and check whether the ride has ended.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-915-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-915-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >My smartphone won't connect to the lock. What now?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-915-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Make sure Bluetooth is turned on and you are by the right bike. Try again, close the app and restart. Still having problems? Text BLUE + location + problem for free to 8686.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-vouchers\" class=\"bde-fancy-container-30-1579 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1580 bde-heading\">\nVouchers\n<\/h3><div class=\"bde-post-loop-30-1581 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-916-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-916-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >What is a voucher?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-916-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>A voucher is a single ticket that allows you to rent a Blue-bike for one time for 24 hours.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-917-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-917-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Who can buy vouchers?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-917-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Purchasing vouchers is intended for business customers. As a private individual, you can purchase a voucher via MaaS providers such as Olympus Mobility or KBC Mobile.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-918-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-918-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Can I rent an e-bike with a voucher?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-918-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Yes, corporate clients can purchase e-bike vouchers. A city bike voucher cannot be used for an e-bike, but vice versa is possible.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-e-bike\" class=\"bde-fancy-container-30-1582 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1583 bde-heading\">\nE-bike\n<\/h3><div class=\"bde-post-loop-30-1584 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-919-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-919-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Does Blue-bike offer e-bikes?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-919-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Yes! You can find e-bikes in Ghent, Leuven, Antwerp, Ostend, Kortrijk, Bruges and Vilvoorde, among other places. You can recognise e-bike locations by the pink lightning bolt in the app.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-920-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-920-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How does the e-bike work?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-920-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>The assistance kicks in automatically when you start pedalling. You cannot adjust the assistance level yourself. You can also continue cycling with a flat battery.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-921-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-921-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How do I check the battery level?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-921-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>In the app, you can see the battery percentage and estimated range when you select an e-bike location.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-tarieven-en-account\" class=\"bde-fancy-container-30-1585 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1586 bde-heading\">\nRates &amp; account\n<\/h3><div class=\"bde-post-loop-30-1587 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-922-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-922-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Which formula is right for me?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-922-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Ticket for a single use, Member for regular cycling (\u20ac12\/year), Member Plus for daily commuters (\u20ac35\/month). You can switch at any time in the app.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-923-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-923-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How do I change my formula?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-923-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>In the app: go to My Account &gt; My Rariff. There, you can choose a different plan.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-924-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-924-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How do I cancel my subscription?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-924-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>In the app: My Account &gt; Manage account &gt; Cancel tariff plan. Please note: cancellation is final.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-925-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-925-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >I have forgotten my password.<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-925-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Go to my.blue-bike.be\/login, enter your email address and click on Forward. You will receive an email to reset your password.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-schade-en-diefstal\" class=\"bde-fancy-container-30-1588 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1589 bde-heading\">\nDamage &amp; theft\n<\/h3><div class=\"bde-post-loop-30-1590 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-926-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-926-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >How do I report a defect<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-926-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>After your trip, you can report a defect via the app. If you end your trip and report a defect within 4 minutes, we will not charge any fees.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-927-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-927-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >My Blue-bike has been stolen. What now?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-927-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Please send us the official report as soon as possible via politie.be. Inform us via info@blue-bike.be to avoid high costs.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-928-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-928-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >What should I do in the event of a breakdown?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-928-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Contact Ethias's free bicycle assistance. They will take you to the Blue-bike location or the hospital for free.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-facturatie-en-betaling\" class=\"bde-fancy-container-30-1591 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1592 bde-heading\">\nBilling &amp; payment\n<\/h3><div class=\"bde-post-loop-30-1593 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-929-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-929-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >What payment methods are accepted?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-929-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Bancontact, Payconiq, MasterCard, Visa and Maestro.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-930-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-930-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Where do I see how much a ride cost?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-930-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>After ending your ride, you will receive a confirmation email with an overview of the start and end location, bike type, duration and cost.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-931-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-931-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >My account has been blocked after a failed payment.<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-931-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Please settle the outstanding charge via bank transfer (IBAN: BE74731015164307) using your customer number as the reference. Afterwards, please contact our customer service.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-bakfiets\" class=\"bde-fancy-container-30-1604 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1605 bde-heading\">\nCargo bike\n<\/h3><div class=\"bde-post-loop-30-1606 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-1823-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-1823-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Does Blue-bike offer cargo bikes?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-1823-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Yes. In Leuven, Kessel-Lo, Heverlee and Wijgmaal, Blue-bike cargo bikes are available at 34 locations. You rent them just like a regular Blue-bike via the app.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2201-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2201-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Where can I find a Blue-bike cargo bike?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2201-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>You can find all active cargo bike locations in the Blue-bike app, recognisable by a separate cargo bike pin. They are currently located in Leuven, Kessel-Lo, Heverlee and Wijgmaal.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2202-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2202-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Can I reserve a cargo bike?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2202-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>No. In the app you can see which cargo bikes are currently available.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2203-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2203-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Do I need a separate tariff formula for a cargo bike?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2203-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>No. With your selected Blue-bike formula you can rent city bikes, e-bikes and cargo bikes. With Member Plus you pay the same rate for a cargo bike as a Member.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2204-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2204-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Can I leave the cargo bike at a different location?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2204-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>No. The ride can only be ended at the location where you picked up the cargo bike.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2205-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2205-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Can I rent a cargo bike using a voucher or a MaaS ticket?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2205-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>No, that is currently not possible.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2206-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2206-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Will cargo bikes be available at other locations soon?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2206-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>We are starting the roll-out in Leuven and will evaluate the usage extensively. There are no current plans for other locations.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"bde-fancy-container-30-1594 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1595 bde-heading\">\nAnswer not found?\n<\/h3><div class=\"bde-f-text-30-1596 bde-f-text bb-cta-p\">\nContact us by email or text message.\n<\/div><div class=\"bde-fancy-container-30-1597 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<div class=\"bde-button-30-1598 bde-button\">\n        \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--custom bde-button__button\" href=\"mailto:info@blue-bike.be\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">\ud83d\udce7 info@blue-bike.be<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div><div class=\"bde-button-30-1600 bde-button\">\n        \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--custom bde-button__button\" href=\"\/en\/contact\/\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">Contact form<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section><\/main>","protected":false},"excerpt":{"rendered":"<p>Home &rsaquo; Help Helpcentrum Zoek antwoord op je vraag of neem contact met ons op. Search for: &#128690; Hoe werkt Blue-bike? &#128241; App &amp; digitaal slot &#127903;&#65039; Vouchers &#9889; E-bike &#128179; Tarieven &amp; account &#128295; Schade &amp; diefstal &#129534; Facturatie &amp; betaling &#128230; Bakfiets Hoe werkt Blue-bike? Wat is Blue-bike? Blue-bike is een deelfietssysteem van [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":141,"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":2213,"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/pages\/30\/revisions\/2213"}],"wp:attachment":[{"href":"https:\/\/blue-bike.be\/en\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}