{"id":30,"date":"2026-07-24T11:04:59","date_gmt":"2026-07-24T11:04:59","guid":{"rendered":"https:\/\/blue-bike.be\/?page_id=30"},"modified":"2026-08-18T15:22:40","modified_gmt":"2026-08-18T13:22:40","slug":"aide","status":"publish","type":"page","link":"https:\/\/blue-bike.be\/fr\/help\/","title":{"rendered":"FAQ"},"content":{"rendered":"<main id='bde-main'><section class=\"bde-section-30-1539 bde-section\">\n              \n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-fancy-container-30-1540 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<div class=\"bde-fancy-container-30-1541 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<a class=\"bde-f-text-link-30-1542 bde-f-text-link bb-crumb-link\" href=\"\/fr\/\" target=\"_self\">\nAccueil\n<\/a><div class=\"bde-f-text-30-1543 bde-f-text bb-crumb-sep\">\n\u203a\n<\/div><div class=\"bde-f-text-30-1544 bde-f-text bb-crumb-sep\">\nFAQ\n<\/div>\n<\/div><h1 class=\"bde-heading-30-1545 bde-heading\">\nCentre d'aide\n<\/h1><div class=\"bde-f-text-30-1546 bde-f-text bb-subtitle\">\nTrouvez une r\u00e9ponse \u00e0 votre question ou contactez-nous.\n<\/div>\n<\/div><\/div>\n<\/section><section class=\"bde-section-30-1547 bde-section bb-faq\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-fancy-container-30-1548 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<div class=\"bde-search-form-30-1549 bde-search-form\">\n\n\n\n\n\n\n  \n\n<form id=\"search-form-1549\" role=\"search\" method=\"get\" data-type=\"classic\" aria-hidden=\"false\" class=\"js-search-form search-form search-form--classic\" action=\"https:\/\/blue-bike.be\/fr\/\" data-trp-original-action=\"https:\/\/blue-bike.be\/fr\">\n    <input type='hidden' name='post_type' value='faq' \/>\n  <div class=\"search-form__container\">\n      <button type=\"submit\" aria-label=\"Rechercher\" class=\"search-form__button\">\n      \t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><path d=\"m21 21-4.35-4.35\"\/><\/svg>\n          <\/button>\n  \n\n\n  \t<label class=\"screen-reader-text\" for=\"search-form-field-1549\">Rechercher :<\/label>\n\n        <input id=\"search-form-field-1549\" type=\"text\" class=\"js-search-form-field search-form__field\" placeholder=\"Rechercher dans la FAQ...\" value=\"\" name=\"s\" \/>\n  \t\n    \n    \n       <\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n\n\n<\/div>\n<\/div><div class=\"bde-fancy-container-30-1550 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<a class=\"bde-f-container-link-30-1551 bde-f-container-link bb-help-cat\" href=\"#cat-hoe-werkt-blue-bike\" target=\"_self\"><div class=\"bde-f-text-30-1552 bde-f-text bb-help-cat-icon\">\n\ud83d\udeb2\n<\/div><div class=\"bde-f-text-30-1553 bde-f-text bb-help-cat-title\">\nComment fonctionne Blue-bike ?\n<\/div><\/a><a class=\"bde-f-container-link-30-1554 bde-f-container-link bb-help-cat\" href=\"#cat-app-en-digitaal-slot\" target=\"_self\"><div class=\"bde-f-text-30-1555 bde-f-text bb-help-cat-icon\">\n\ud83d\udcf1\n<\/div><div class=\"bde-f-text-30-1556 bde-f-text bb-help-cat-title\">\nApplication et serrure num\u00e9rique\n<\/div><\/a><a class=\"bde-f-container-link-30-1557 bde-f-container-link bb-help-cat\" href=\"#cat-vouchers\" target=\"_self\"><div class=\"bde-f-text-30-1558 bde-f-text bb-help-cat-icon\">\n\ud83c\udf9f\ufe0f\n<\/div><div class=\"bde-f-text-30-1559 bde-f-text bb-help-cat-title\">\nVouchers\n<\/div><\/a><a class=\"bde-f-container-link-30-1560 bde-f-container-link bb-help-cat\" href=\"#cat-e-bike\" target=\"_self\"><div class=\"bde-f-text-30-1561 bde-f-text bb-help-cat-icon\">\n\u26a1\n<\/div><div class=\"bde-f-text-30-1562 bde-f-text bb-help-cat-title\">\nV\u00e9los \u00e9lectriques\n<\/div><\/a><a class=\"bde-f-container-link-30-1563 bde-f-container-link bb-help-cat\" href=\"#cat-tarieven-en-account\" target=\"_self\"><div class=\"bde-f-text-30-1564 bde-f-text bb-help-cat-icon\">\n\ud83d\udcb3\n<\/div><div class=\"bde-f-text-30-1565 bde-f-text bb-help-cat-title\">\nTarifs et compte\n<\/div><\/a><a class=\"bde-f-container-link-30-1566 bde-f-container-link bb-help-cat\" href=\"#cat-schade-en-diefstal\" target=\"_self\"><div class=\"bde-f-text-30-1567 bde-f-text bb-help-cat-icon\">\n\ud83d\udd27\n<\/div><div class=\"bde-f-text-30-1568 bde-f-text bb-help-cat-title\">\nDommages et vol\n<\/div><\/a><a class=\"bde-f-container-link-30-1569 bde-f-container-link bb-help-cat\" href=\"#cat-facturatie-en-betaling\" target=\"_self\"><div class=\"bde-f-text-30-1570 bde-f-text bb-help-cat-icon\">\n\ud83e\uddfe\n<\/div><div class=\"bde-f-text-30-1571 bde-f-text bb-help-cat-title\">\nFacturation et paiement\n<\/div><\/a><a class=\"bde-f-container-link-30-1601 bde-f-container-link bb-help-cat\" href=\"#cat-bakfiets\" target=\"_self\"><div class=\"bde-f-text-30-1602 bde-f-text bb-help-cat-icon\">\n\ud83d\udce6\n<\/div><div class=\"bde-f-text-30-1603 bde-f-text bb-help-cat-title\">\nBiporteur\n<\/div><\/a>\n<\/div><div class=\"bde-fancy-container-30-1572 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<div id=\"cat-hoe-werkt-blue-bike\" class=\"bde-fancy-container-30-1573 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1574 bde-heading\">\nComment fonctionne Blue-bike ?\n<\/h3><div class=\"bde-post-loop-30-1575 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-907-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-907-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Qu'est-ce que Blue-bike ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-907-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Blue-bike est un syst\u00e8me de v\u00e9los en libre-service de plus de 4.000 v\u00e9los musculaires et v\u00e9los \u00e9lectriques r\u00e9partis sur plus de 300 sites en Belgique. En tant qu'utilisateur de Blue-bike, vous avez acc\u00e8s \u00e0 tous ces sites et \u00e0 tous ces v\u00e9los.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-908-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-908-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Comment puis-je emprunter un Blue-bike ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-908-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>T\u00e9l\u00e9chargez l&#x27;application Blue-bike, cr\u00e9ez un compte, choisissez une formule tarifaire et enregistrez votre moyen de paiement. D\u00e9marrez, mettez en pause et terminez votre trajet via l&#x27;application.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-909-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-909-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >\u00c0 partir de quel \u00e2ge puis-je utiliser Blue-bike ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-909-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>La cr\u00e9ation d'un compte est possible \u00e0 partir de 18 ans. Pour utiliser les v\u00e9los via l'abonnement d'un parent ou d'un tuteur, il faut avoir 14 ans.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-910-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-910-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Combien de v\u00e9los puis-je emprunter en m\u00eame temps sur un seul compte Blue-bike ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-910-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Avec votre compte Blue-bike, vous pouvez emprunter deux v\u00e9los en m\u00eame temps. Avec un voucher, vous pouvez emprunter 1 v\u00e9lo.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-911-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-911-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Puis-je utiliser Blue-bike sans smartphone ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-911-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Tous les v\u00e9los sont \u00e9quip\u00e9s d'un cadenas num\u00e9rique que l'on d\u00e9verrouille via l'application Blue-bike. Vous avez besoin d'un smartphone avec une connexion Bluetooth et Internet.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-app-en-digitaal-slot\" class=\"bde-fancy-container-30-1576 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1577 bde-heading\">\nApplication et serrure num\u00e9rique\n<\/h3><div class=\"bde-post-loop-30-1578 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-912-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-912-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Comment emprunter via l&#x27;application ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-912-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Ouvrez l'application, cliquez sur Points, cliquez sur l'emplacement Blue-bike sur la carte, s\u00e9lectionnez votre v\u00e9lo et suivez les instructions.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-913-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-913-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Puis-je mettre mon trajet en pause ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-913-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Oui, vous pouvez suspendre votre trajet aussi souvent que vous le souhaitez. Votre v\u00e9lo reste en votre possession et votre temps de location continue de courir. Ouvrez l'application, cliquez sur Verrouiller votre v\u00e9lo, puis sur Suspendre le trajet.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-914-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-914-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Comment puis-je terminer mon trajet ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-914-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Rapportez votre Blue-bike \u00e0 une station, ouvrez l'application, cliquez sur Verrouiller votre v\u00e9lo, puis sur Terminer la course. Suivez les instructions et v\u00e9rifiez que le trajet est bien termin\u00e9.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-915-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-915-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Mon smartphone ne se connecte pas \u00e0 la serrure. Que faire ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-915-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Assurez-vous que le Bluetooth est activ\u00e9 et que vous vous trouvez pr\u00e8s du bon v\u00e9lo. R\u00e9essayez, fermez l&#x27;application puis relancez-la. Vous rencontrez toujours des difficult\u00e9s ? Envoyez gratuitement un SMS avec le mot \u00ab BLUE \u00bb + votre localisation + la nature du probl\u00e8me au 8686.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-vouchers\" class=\"bde-fancy-container-30-1579 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1580 bde-heading\">\nVouchers\n<\/h3><div class=\"bde-post-loop-30-1581 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-916-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-916-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Qu'est-ce qu'un bon d'achat ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-916-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Un voucher est un billet individuel qui permet d'emprunter un Blue-bike une seule fois pour une dur\u00e9e de 24 heures.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-917-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-917-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Qui peut acheter des bons d'achat ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-917-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>L&#x27;achat de bons d&#x27;achat est r\u00e9serv\u00e9 aux clients professionnels. En tant que particulier, vous pouvez acheter un bon d&#x27;achat aupr\u00e8s de prestataires MaaS tels qu&#x27;Olympus Mobility ou KBC Mobile.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-918-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-918-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Puis-je louer un v\u00e9lo \u00e9lectrique avec un bon d&#x27;achat ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-918-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Oui, les clients professionnels peuvent acheter des bons d&#x27;achat pour des v\u00e9los \u00e9lectriques. Un bon d&#x27;achat pour un v\u00e9lo de ville ne peut pas \u00eatre utilis\u00e9 pour acheter un v\u00e9lo \u00e9lectrique, mais l&#x27;inverse est possible.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-e-bike\" class=\"bde-fancy-container-30-1582 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1583 bde-heading\">\nV\u00e9los \u00e9lectriques\n<\/h3><div class=\"bde-post-loop-30-1584 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-919-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-919-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Blue-bike propose-t-il des v\u00e9los \u00e9lectriques ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-919-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Oui ! Vous trouverez des v\u00e9los \u00e9lectriques notamment \u00e0 Gand, Louvain, Anvers, Ostende, Courtrai, Bruges et Vilvoorde. Vous reconna\u00eetrez les stations de v\u00e9los \u00e9lectriques gr\u00e2ce au petit \u00e9clair rose dans l&#x27;application.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-920-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-920-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Comment fonctionne le v\u00e9lo \u00e9lectrique ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-920-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>L'assistance se d\u00e9clenche automatiquement lorsque vous commencez \u00e0 p\u00e9daler. Vous ne pouvez pas r\u00e9gler l'assistance vous-m\u00eame. Vous pouvez \u00e9galement continuer \u00e0 rouler m\u00eame avec une batterie vide.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-921-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-921-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Comment puis-je v\u00e9rifier le niveau de la batterie ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-921-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Dans l&#x27;application, vous pouvez voir le pourcentage de batterie restant et l&#x27;autonomie estim\u00e9e lorsque vous s\u00e9lectionnez un emplacement de v\u00e9lo \u00e9lectrique.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-tarieven-en-account\" class=\"bde-fancy-container-30-1585 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1586 bde-heading\">\nTarifs et compte\n<\/h3><div class=\"bde-post-loop-30-1587 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-922-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-922-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Quelle formule tarifaire me correspond ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-922-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Ticket \u00e0 usage unique, Member pour le v\u00e9lo r\u00e9gulier (12 \u20ac\/an), Member Plus pour les navetteurs quotidiens (35 \u20ac\/mois). Vous pouvez changer \u00e0 tout moment dans l'application.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-923-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-923-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Comment puis-je modifier ma formule tarifaire ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-923-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Dans l&#x27;application : rendez-vous dans \u00ab Mon compte \u00bb &gt; \u00ab Mon forfait \u00bb. Vous pourrez y choisir une autre formule.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-924-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-924-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Comment r\u00e9silier mon abonnement ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-924-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Dans l&#x27;application : Mon compte &gt; G\u00e9rer mon compte &gt; R\u00e9silier la formule tarifaire. Attention : la r\u00e9siliation est d\u00e9finitive.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-925-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-925-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >J&#x27;ai oubli\u00e9 mon mot de passe.<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-925-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Rendez-vous sur my.blue-bike.be\/login, saisissez votre adresse e-mail et cliquez sur Continuer. Vous recevrez un e-mail pour r\u00e9initialiser votre mot de passe.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-schade-en-diefstal\" class=\"bde-fancy-container-30-1588 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1589 bde-heading\">\nDommages et vol\n<\/h3><div class=\"bde-post-loop-30-1590 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-926-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-926-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Comment puis-je signaler un d\u00e9faut ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-926-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Apr\u00e8s votre trajet, vous pouvez signaler un d\u00e9faut via l'application. Si vous terminez votre trajet et signalez le d\u00e9faut dans les 4 minutes, nous ne facturerons aucun frais.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-927-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-927-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Mon Blue-bike a \u00e9t\u00e9 vol\u00e9. Que faire ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-927-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Veuillez nous faire parvenir le proc\u00e8s-verbal dans les plus brefs d\u00e9lais via police.be. Informez-nous par e-mail \u00e0 info@blue-bike.be afin d'\u00e9viter des frais \u00e9lev\u00e9s.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-928-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-928-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Que dois-je faire en cas de panne ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-928-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Contactez l'assistance v\u00e9lo gratuite d'Ethias. Ils vous conduiront gratuitement \u00e0 la station Blue-bike ou \u00e0 l'h\u00f4pital.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-facturatie-en-betaling\" class=\"bde-fancy-container-30-1591 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1592 bde-heading\">\nFacturation et paiement\n<\/h3><div class=\"bde-post-loop-30-1593 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-929-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-929-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Quels modes de paiement sont accept\u00e9s ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-929-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Bancontact, Payconiq, MasterCard, Visa et Maestro.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-930-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-930-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >O\u00f9 puis-je voir combien a co\u00fbt\u00e9 une course ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-930-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Apr\u00e8s la fin de votre trajet, vous recevrez un e-mail de confirmation avec un aper\u00e7u du lieu de d\u00e9part et d'arriv\u00e9e, du type de v\u00e9lo, de la dur\u00e9e et du co\u00fbt.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-931-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-931-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Mon compte a \u00e9t\u00e9 bloqu\u00e9 apr\u00e8s un \u00e9chec de paiement.<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-931-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>R\u00e9glez le solde ouvert par virement bancaire (IBAN : BE74731015164307) en indiquant votre num\u00e9ro de client comme r\u00e9f\u00e9rence. Contactez ensuite le service client.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div><div id=\"cat-bakfiets\" class=\"bde-fancy-container-30-1604 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1605 bde-heading\">\nBiporteur\n<\/h3><div class=\"bde-post-loop-30-1606 bde-post-loop phox-facets-target phox-facets-target-default\"><div class=\"bde-loop bde-loop-list ee-posts ee-posts-list\">    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-1823-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-1823-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Blue-bike propose-t-il des v\u00e9los-cargos ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-1823-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Oui. \u00c0 Louvain, Kessel-Lo, Heverlee et Wijgmaal, des v\u00e9los-cargos Blue-bike sont disponibles \u00e0 34 emplacements. Vous les empruntez tout comme un Blue-bike ordinaire via l'application.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2201-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2201-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >O\u00f9 puis-je trouver un v\u00e9lo-cargo Blue-bike ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2201-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Tu trouveras tous les emplacements de v\u00e9los-cargos actifs dans l'application Blue-bike, identifiables par un rep\u00e8re distinct pour v\u00e9los-cargos. Ils se trouvent actuellement \u00e0 Louvain, Kessel-Lo, Heverlee et Wijgmaal.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2202-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2202-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Puis-je r\u00e9server un v\u00e9lo cargo ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2202-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Non. Via l'application, vous pouvez voir quels v\u00e9los-cargos sont actuellement disponibles \u00e0 la location.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2203-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2203-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Ai-je besoin d'une formule tarifaire s\u00e9par\u00e9e pour un v\u00e9lo cargo ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2203-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Non. Avec la formule tarifaire Blue-bike que vous avez s\u00e9lectionn\u00e9e, vous louez des v\u00e9los de ville, des v\u00e9los \u00e9lectriques et des v\u00e9los-cargos. Avec Member Plus, vous payez pour un v\u00e9lo-cargo les m\u00eames tarifs de trajet qu'un Member.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2204-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2204-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Puis-je d\u00e9poser le v\u00e9lo-cargo \u00e0 un autre endroit ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2204-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Non. Le trajet ne peut \u00eatre cl\u00f4tur\u00e9 qu'\u00e0 l'endroit o\u00f9 vous avez emprunt\u00e9 le v\u00e9lo cargo.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2205-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2205-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Puis-je emprunter un v\u00e9lo cargo avec un bon ou un ticket MaaS ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2205-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Non, ce n'est pas possible pour le moment.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n    <div class=\"bde-loop-item ee-post\">\n        <div class=\"bde-accordion-1381-103-2206-1381-1 bde-accordion bde-accordion-1381-103 bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-1381-104-2206-1381-1 bde-accordion__content-wrapper bde-accordion__content-wrapper-1381-104\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-104\" aria-controls=\"accordion-panel-104\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Y aura-t-il bient\u00f4t des v\u00e9los-cargos \u00e0 d'autres endroits ?<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-104\" aria-labelledby=\"accordion-button-104\">\n    <div class=\"bde-accordion__panel-content\">\n        <div class=\"bde-rich-text-1381-105-2206-1381-1 bde-rich-text bde-rich-text-1381-105 breakdance-rich-text-styles\"><p>Nous commen\u00e7ons le d\u00e9ploiement \u00e0 Louvain et nous \u00e9valuerons son utilisation de mani\u00e8re approfondie. Pour l'instant, il n'y a pas de projets pour d'autres sites.<\/p>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<\/div>\n\n<\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"bde-fancy-container-30-1594 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-30-1595 bde-heading\">\nR\u00e9ponse non trouv\u00e9e ?\n<\/h3><div class=\"bde-f-text-30-1596 bde-f-text bb-cta-p\">\nContactez-nous par e-mail ou par SMS.\n<\/div><div class=\"bde-fancy-container-30-1597 bde-fancy-container\">\n  \n  \n\t\n\n\n\n<div class=\"bde-button-30-1598 bde-button\">\n        \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--custom bde-button__button\" href=\"mailto:info@blue-bike.be\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">\ud83d\udce7 info@blue-bike.be<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div><div class=\"bde-button-30-1600 bde-button\">\n        \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--custom bde-button__button\" href=\"\/fr\/contact\/\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">Formulaire de contact<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section><\/main>","protected":false},"excerpt":{"rendered":"<p>Home &rsaquo; Help Helpcentrum Zoek antwoord op je vraag of neem contact met ons op. Search for: &#128690; Hoe werkt Blue-bike? &#128241; App &amp; digitaal slot &#127903;&#65039; Vouchers &#9889; E-bike &#128179; Tarieven &amp; account &#128295; Schade &amp; diefstal &#129534; Facturatie &amp; betaling &#128230; Bakfiets Hoe werkt Blue-bike? Wat is Blue-bike? Blue-bike is een deelfietssysteem van [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/blue-bike.be\/fr\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blue-bike.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blue-bike.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blue-bike.be\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blue-bike.be\/fr\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":141,"href":"https:\/\/blue-bike.be\/fr\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":2213,"href":"https:\/\/blue-bike.be\/fr\/wp-json\/wp\/v2\/pages\/30\/revisions\/2213"}],"wp:attachment":[{"href":"https:\/\/blue-bike.be\/fr\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}