Go for a smooth ride with the new Blue-bike app

Easy to use, more flexibility, and completely tailored to your travel needs. From now on, you can rent all our bikes via the Blue-bike app. Whether you are a daily cyclist or only ride occasionally, with the Blue-bike app you always have a bike at your disposal and can be on your way in no time.

The Blue-bike app received a major update on May 17. Discover below what you can do with app version 2.0.

More user-friendly design

The app has been given a fresh, clear look. All information is now more clearly structured so you can find what you’re looking for faster. You can easily search for locations using the new search function and immediately see whether regular bikes or e-bikes are available.

New registration flow

New users can now register directly in the app. No more detours via the Blue-bike website. Just download the app, register, and hop on your bike. It’s that simple.

Choose your pricing formula in the app

The app always shows you the correct rate for your location and chosen package. That way, you know where you stand in advance. More information about our different packages can be found here.

New payment options

You can easily pay with your bank card or another common payment method. After each ride, you will receive an email with a clear overview of your ride and the corresponding cost.

Improved cost overview

No surprises: you can immediately see the applicable rate for your location and rate formula in the app. After your ride, you will receive a confirmation email that your ride has been correctly completed, with a transparent cost overview.

Back-to-many zones

In certain zones, you can end your ride at a different location at no extra cost. More information can be found here.

Blue-bike now operates with rental periods of 12 hours. For short trips, you pay per half hour started, until you reach the rate for 12 hours.

Nothing changes for Blue-bike Members. The price for the first 24 hours remains exactly the same as in the old system. You will always find a clear overview of the applicable rates per location in the app.

Blue-bike has gone the digital route. We are converting our entire fleet to bikes with digital locks, which you can rent via the Blue-bike app. In this way, we are making our service even more flexible and user-friendly. This new technology offers several advantages:

• More flexibility: At many locations, we are introducing “back-to-many” zones, where your ride can end at any location belonging to the same zone at no additional cost.
• Better availability: In the event of a key machine malfunction, an entire location could be temporarily unavailable. That’s a thing of the past with digital locks.
• Start cycling right away: Through the app, you can immediately borrow a bike after registering. No need to wait until you receive your membership card through the mail.

• Make sure your smartphone has enough battery and an internet connection to pause or end your ride in the app.
• Login to the app using the same credentials as for your My Blue-bike environment. Don’t remember your password? Then you can request a new password.
• Always pause and end a ride via the app. When pausing your ride via the app, we temporarily save your most recent location and know that the lock was closed at that location. This is important if your bike is stolen and you want to report it. You also end a ride via the app. Otherwise your ride is still running and the bike is not available to the next user. Still in doubt whether your ride was properly terminated? Check in the app if your ride appears under “My rides”.