Blue-bike is a shared bike system with more than 4,000 city bikes and e-bikes spread across more than 250 locations in Belgium. As a Blue-bike user, you have access to all those locations and bikes. That way, you always have a bike within reach.

Blue-bike is the ideal solution for covering the first, last or all kilometres to your final destination.

Absolutely! Blue-bike is not a replacement for your own bike, but a complement to it. With Blue-bike, you have access to a bike at more than 250 locations in Belgium.

To rent our bikes, you first need to create a Blue-bike account. Then choose the formula that suits you best and link a payment method.

More information about the different formulas and rates can be found in our app or on our pricing page.

You rent a Blue-bike via the Blue-bike app.

• Download the Blue-bike app here;
• Create an account;
• Choose a formula and register your payment method;
• Start, pause and end your ride via the app.

Once you have created an account and selected a pricing model, you will be able to rent a bike 24/7.

At some locations, Blue-bike uses a back-to-many system. This means you can rent a bike and end your ride at another location within the same zone at no extra cost. This is currently possible in the City of Geel, the City of Mechelen, the Leuven transport region, the Ghent transport region and at Brussels Airport.

If you select a location in a back-to-many zone in the app, the map zooms out to show the entire zone.

At other locations, you are expected to return the bike to the starting location after use to avoid a surcharge. More information about the back-to-many system can be found here.

Exception: A ride with a cargo bike must always be ended at the starting location. In the app, you cannot end a cargo bike ride at a location other than the starting location. If you do leave the cargo bike at another location, we unfortunately have to charge a surcharge to bring the cargo bike back to the original location.

Blue-bikes are available at more than 250 mobility hubs in Belgium. You can find all locations here on our website or in the Blue-bike app.

Yes.

In the Blue-bike app or on our location page, locations with an e-bike are indicated by a pink lightning bolt in the location marker. More information about the Blue-bike e-bike can be found here. In the app, you can check the exact availability of city bikes and e-bikes per location.

Locations with e-bikes are marked with a pink lightning bolt on the overview map. The icon shows the total number of bicycles available at the location, i.e. the overall number of e-bikes and city bikes at this location.

Exact details on the availability of each type of bike can be found on the app for each location.

Yes. For all our bikes, you need an account and a valid formula  before you can rent a bike. This also applies to e-bikes . You can use an e-bike with any of our formulas, just as you can with city bikes.

The e-bike assistance switches on automatically when you start moving the bike. You cannot adjust the assistance level yourself. You can continue cycling even if the battery is empty

The battery level and estimated total range of the e-bike will be shown in the app when you are at an e-bike location. Click the location marker and click on select bike to view the available e-bikes.

Yes. As a business customer, you can purchase e-bike vouchers in the portal. As a private individual, you can purchase an e-bike voucher via the app of MaaS providers such as Olympus Mobility or KBC Mobile.

Yes, but they are currently only available in Leuven. The offer may be expanded further in the future.

The cargo bikes can be found at specific locations, which are indicated in our app or on our location page by a marker with a cargo bike icon. To make cargo bike locations visible in the app, you need to switch on the cargo bike filter on the overview map . In the app, the exact availability per bicycle type can be checked for each location.

You can recognise a location with cargo bikes by the markers with a cargo bike icon on the overview map. The icon shows the total number of available cargo bikes at that location. In general you will only find cargo bikes at a cargo bike location, an no other bike types.

After evaluating the project in Leuven, additional locations may be opened.

Yes. For all our bicycles, you need to have an account and a valid rate formula  before you can rent a bike. This also applies to cargo bikes. You can use a cargo bike with any of the current formulas.

After opening the lock with the app, you still need to switch on the cargo bike by pressing and holding the on button at the back of the display.

You can set the assistance level yourself using the display, with control buttons at the front of the display.

You can see the battery level and estimated range of the cargo bike in the app when you are at a cargo bike location. Tap the location marker and then tap select bike to view the cargo bike details.

The range of the cargo bike strongly depends on the selected assistance level, the load and the terrain. Once you have switched on the display, you can get more accurate information while riding. By briefly pressing the on button, you can select which information is displayed. Press briefly several times to select range, which shows the remaining range available based on assistance level.

No, it’s currently not possible to rent a cargo bike with a voucher.

Yes, as a user with a valid account, you can always rent two bikes, regardless of your formula and bicycle type.

• Do not load more than 80 kg into the cargo box.
• Transport a maximum of 2 children in the cargo box.
• Use the safety belts for children.
• Fold the stand against the magnet at the bottom of the cargo box before setting off.
• Make sure you can always keep the bike under control, taking into account your riding experience and the load.
• Always set off in first gear.
• Ride with an assistance level adapted to the terrain and load. A slightly lower assistance level gives you considerably more range.
• Always park the bike on a flat and stable surface.
• Always return the cargo bike to the location where it was rented.

A voucher is a separate ticket that allows you to rent a Blue-bike once.

Purchasing vouchers is intended for business customers. As a private individual, you can also buy a voucher via the app of MaaS providers such as Olympus Mobility or KBC Mobile, or receive one through promotional campaigns.

You can upload a voucher in two ways.

• If you received the voucher on your phone, click on the link.
• If you received the voucher on your PC or in paper format, go to ‘my vouchers’ in the app and scan the QR code.

Having added the voucher to the app, click on the location where you would like to borrow a bike.

• Select an available bike.
• Click on ‘use a voucher’.
• Select a voucher from the list.

Vouchers have a limited validity period. Check whether the voucher you want to upload is still valid.

It is also possible that the voucher was already added on another device and has already been used to rent a Blue-bike.

Uploaded vouchers are stored locally on your device. If, for any reason, you had to clear the app data — or installed a new version — the vouchers will unfortunately disappear from your device as well.

You will need to add the vouchers again. We apologise for the inconvenience.

Yes, you can also buy a voucher for an e-bike. The price is higher than for a city bike voucher.

A voucher for a city bike cannot be used to rent an e-bike. The reverse is possible.

No, it is currently not possible to rent a cargo bike with a voucher. You can only rent a cargo bike if you have an account with one of our formulas.

Once you have completed your ride, you need to wait until you receive confirmation in the app that your ride correctly ended. A  correctly ended ride is also confirmed by e-mail stating the start and end location, the type of bike, the duration and cost of the ride.

If you have completed your ride but it fails to stop and continues to run, please contact us using the contact form. Once we have verified that your bike is at the Blue-bike location, we will terminate your ride.

Yes, you can. Relevant pricing for this can be found in the app and on our website.

Yes, you can. Check our rates and surcharges here.

In back-to-many zones, including the City of Geel, the City of Mechelen, the Ghent transport region, the Leuven transport region and Brussels Airport, you can end your ride at another Blue-bike point within the same zone at no extra cost. You can find an overview of all back-to-many zones here.

Exception: A ride with a cargo bike must always be ended at the location where you rented the bike. In the app, it is not possible to end a cargo bike ride at a location other than the starting location. If you do leave the cargo bike at another location, we unfortunately have to charge a surcharge to bring the cargo bike back to the starting location.

You can view your completed rides in the app under ‘My account’ or via your My Blue-bike account.

No. To keep Blue-bike rentals as fast, easy and affordable as possible, bicycle bags or child seats cannot be rented. It is also technically not possible to mount bicycle bags or child seats on the bikes. However, the bike does have a handy basket that fits a laptop or shopping bag perfectly.

At locations where a cargo bike is available, you can of course use a cargo bike to transport children or a larger load.

You can pause your ride as often as you like. Your bike remains reserved for you during that time, and your rental time continues to run.

1. Open the app and tap ‘Locations’ in the menu at the bottom.
2. Tap ‘Lock your bike’.
3. Tap ‘Pause ride’.
4. Follow the instructions in the app.
5. Ready to continue cycling? Tap ‘Unlock your bike’.

Return your Blue-bike to a Blue-bike location.

1. Open the app and click on ‘Locations’ at the bottom of the menu;
2. Click on ‘Lock your bike’;
3. Click on ‘End ride’;

Follow the instructions in the app and check that the ride has been ended.

You can only end your ride when you are at a Blue-bike location and close to the bike. As long as you do not correctly end the ride via the app, the rental time will continue to run. Return to the bike as soon as possible and follow the steps in the app to end your ride correctly.

If it is really not possible to return, please contact us at info@blue-bike.be or fill in the contact form.

Make sure Bluetooth remains enabled and that you are near the bike. Check whether you are standing next to the correct bike. Does the bike number shown in the app match the number on the bike?

Did you receive an error message in the app while locking the bike?

• Close the error message.
• Try again a few times.
• Close the app completely and restart it.
• Turn Bluetooth off and back on, then try again.
• Restart your phone.

Still having problems? Send a free SMS with ‘BLUE + location + problem’ to 8686. We will contact you immediately.

After your ride, you can report a defect via the Blue-bike app.

If you immediately notice that something is wrong, end your ride within 4 minutes and report the defect. We will not charge you, and you can select another bike.

An accident can happen to anyone. If that’s the case please contact the Ethias free bicycle assistance service. They will take you to the Blue-bike location or – if necessary – to the hospital free of charge. Further information can be found here.

Provide us with an official police report, which can be completed online, as soon as possible: https://www.politie.be/nl/police-on-web/neerleggen-van-een-klacht. Include the following details in your report:

• brand: Blue-bike
• colour: blue
• additional information:
• unique bicycle number: BB xxx
• frame and fenders blue, rims painted orange
• basket on the luggage carrier

In event of theft, please notify us as soon as possible via info@blue-bike.be and remember to provide us with the official police report in good time in order to avoid potentially significant costs.

Via the app:

• Download the Blue-bike app;
• Complete the various steps in the app;
• Confirm your e-mail address.

Once you have created and confirmed your account, you will be able to select a formula and payment method, and you will then be ready to hit the road.

Would you like to give Blue-bike a try, or do you plan to use the bikes only once? In that case the Ticket formula would be the best option. If you are planning to use the bikes more often, the Member formula would be the most favourable option. More than 10 rides per month, borrowing the bike between 2 and 12 hours on average? In that case Member Plus would offer you the best price. Further information regarding fare formulas can be found in our app or on our pricing page.

If you have already selected a formula in the app, go to ‘My account’ > ‘My fare’ and use the ‘Select other formula’ button to obtain an overview of other available formulas.

Not selected a fare formula yet? You will be able to select one via ‘My Account’ > ‘My Rate’ providing you have already created and confirmed an account.

Visit the website and check here for a summary of the various fare formulas.

Would you like to give Blue-bike a try, or do you plan to use the bikes only once? In that case the Ticket formula would be the best option. If you are planning to use the bikes more often, the Member formula would be the most favourable option. More than 10 rides per month, borrowing the bike between 2 and 12 hours on average? In that case Member Plus would offer you the best price.

You can also change your pricing model in the app at any time to match your usage.

You can change your formula via the app. Log in, go to ‘My Account’ and click on ‘My Rate’ where you will be able to select another formula from the list of different options.

Yes, a Blue-bike account and formula gives you access to our entire fleet and therefore to all locations. With any of the formulas, you can use a Blue-bike regardless of the location.

You can update your personal details in your My Blue-bike environment. Log in here on our website with your e-mail address and your previously selected password. Complete the following steps:

• Click on ‘profile’ and select ‘update’;
• Update your data;
• Click on ‘save’.

Your username is your e-mail address. Forgotten your password? Enter your e-mail address here and click on ‘send’. You will now receive an e-mail with a link to reset your password.

You enter the discount code when registering your pricing plan in the app. You can also apply a discount code when changing your pricing plan.

• Discounts apply to new users and cannot be granted retroactively;
• A maximum of one discount applies per user;
• A discount code cannot be combined with other discount codes;
• By entering the discount code, you become a Blue-bike user and accept the general terms and conditions.

With the exception of the Ticket formula, your formula will automatically be renewed annually or monthly (depending on the duration of your pricing model). You don’t have to do anything. After the agreed period, we will charge you again for the cost of your pricing model to ensure that you can continue to borrow Blue-bikes.

You can cancel the pricing model in the app at any time.

Open the app and follow these steps:

• Tap ‘My Account’;
• Tap Manage account;
• Tap ‘Cancel pricing plan’;

If your formula is renewed monthly or annually, the end date will be set to the next renewal date — unless you explicitly choose to cancel the formula immediately. Unfortunately, we cannot refund fees for the remaining term of your formula.

Confirm the cancellation once more to fully cancel the formula.

After your formula has reached its end date, you can also have your account deleted completely.

Please note: cancelling a formula is final. Do you still have questions after cancelling? Contact our customer service via the contact form or info@blue-bike.be.

Yes. Once you have registered your account, you can select a formula  and use one of the following payment methods to pay for rides. We use the following international payment methods for our bikes:

• Mastercard
• Visa
• Maestro

To use our bikes you need to set up an account and formula.

For example, the Ticket formula does not charge a fixed cost, but the cost per ride is higher. The Member formula charges a fixed monthly or annual cost, but your rides will be charged at a preferential rate. Member Plus charges a higher monthly or annual cost, but it gives you unlimited rides up to a maximum duration of 12 hours per ride.

An overview of the different formula can be found in the app under ‘My Account’ > ‘My rate’ or here.

The cost of your ride will depend upon your start location, bike type, duration of your ride, end location and pricing model. You can also find an overview of the fares for each location in the app.

Click on a location in the ‘Locations’ overview in the app and refer to the applicable rates depending on your pricing model.

Providing you have version 2.0 of the app, you will be able to pay for your pricing model and rides directly using one of the payment methods listed below:

• Bancontact
• Payconiq
• Mastercard
• Visa
• Maestro

Once you have completed your ride, you will get confirmation in the app that your ride was ended correctly. You will also receive a confirmation e-mail with a breakdown of the cost of that particular ride.

You can only change your payment method in the app. Log in to the app and go to ‘My Account’, where you can check your current payment method in ‘My payment method’ and change your existing method/card. New payment methods will always be validated with a €0.02 payment.

Your account has been blocked because you still have an outstanding payment.

Log in to the app to settle the payment today, or contact the administrator of your business account.

Once you have ended your ride, you need to wait until you see confirmation on the screen. You will always receive an e-mail confirmation as well when a ride has been ended correctly, showing further details of the duration and cost.

If your ride did not end but you still completed the correct steps, please let us know as soon as possible using the contact form.

Some local governments may choose to help Blue-bike users along with a rate compensation for each ride. Select the desired location from the ‘Location’ overview in the app to view the applicable rates in that location.

Yes, you can. Log in to the app and complete the following steps:

• Click on ‘My Account’;
• Click on ‘My payment details’;
• Click on ‘Change Card’;
• Confirm your selection again and ‘Continue with card’.
• Select the payment method/card you want to change and complete the steps.