Blue-bike is a share bike system that includes more than 3,500 city bikes and e-bikes spread across more than 200 locations in Belgium. As a Blue-bike user you can use all these locations and bikes, which means that you will always have access to a bicycle.


Blue-bike is the ideal solution to cover the first or final kilometres of your journey, or to cover the entire distance to your final destination.

Without a shadow of a doubt! Blue-bike is meant to complement rather than replace your own bicycle. With Blue-bike, you will have access to a bike at more than 200 locations throughout Belgium.


Ideal for the final few kilometres of your commute, for a day trip or an on-site meeting

Yes, you need to create an account (free of charge) to borrow our bikes, choose the pricing model that suits you best and register a payment method.


Would you like to give Blue-bike a try, or do you plan to use the bikes only once? In that case the Ticket formula would be the best option. If you are planning to use the bikes more often, the Member formula would be the most favourable option. More than 10 rides per month, borrowing the bike between 2 and 12 hours on average? In that case Member Plus would offer you the best price.


Further information regarding fare formulas can be found in our app or on our pricing page.

Blue-bikes can be rented using the Blue-bike app.


• Download the Blue-bike app here;
• Create an account;
• Select a pricing model and register your payment method;
• Start, pause and end your ride via the app.

Once you have created an account and selected a pricing model, you will be able to rent a bike 24/7.

In some locations Blue-bike operates a back-to-many system, whereby you can use a bike and end your ride at another location in the same zone at no additional cost. This currently applies in Zone Stad Geel, Zone Stad Mechelen, Zone Stad Leuven (e-bikes only) and Zone Vervoerregio Gent.


At other locations, you are meant to return the bike to the start location after use in order to avoid a surcharge. Further information regarding back-to-many zones can be found here.

Blue-bike is switching to digital locks to make our service more flexible and user-friendly. This new technology offers several advantages that we could not provide with key dispensers:

• The opportunity to offer more flexibility: for example, we introduced ‘back-to-many’ zones in which you can return a bike at multiple locations, new pricing models, e-bikes.
• Improved availability: in the event of a key dispenser malfunction the entire location could be temporarily unavailable. That’s a thing of the past with digital locks.
• Option to choose a bike yourself: you can now select the bike you want to use, i.e. no time wasting searching for your bike, adjusting the saddle height, etc.
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We understand that this change doesn’t come naturally to everyone, and we’re ready to help you make the switch. Please do not hesitate to contact us if you have any further questions.

Blue-bikes are available at more than 200 train, tram and bus stations in Belgium. All locations can be found here on our website or in the Blue-bike app.

Yes, they are provided in, amongst others, Ostend, Leuven, Antwerp (Central and Berchem), Vilvoorde, Kortrijk, Bruges and the entire Ghent Transport Region and we are continually looking to expand the locations.


In our app or on our location page, locations with an e-bike are indicated by a pink lightning bolt in the location marker. Further information about the Blue-bike e-bike can be found here. Exact details on the availability of each type of bike can be found on the app for all locations.

Locations with e-bikes are marked with a pink lightning bolt on the overview map. The icon shows the total number of bicycles available at the location, i.e. the overall number of e-bikes and city bikes at this location.


Exact details on the availability of each type of bike can be found on the app for each location.

We are systematically expanding our e-bike offering. If e-bikes are to be introduced at a location you recently rented a bike from, you will be notified by e-mail about the fact that e-bikes will soon become available at that location.

Yes, you need to set up an account and a pricing model before you can borrow any of our bikes, including e-bikes. Each pricing model will enable you to borrow an e-bike, similar to the system for city bikes.

The e-bike support will activate automatically when you set the bike in motion. You will not be able to adjust the support system yourself. You will be able to continue cycling even if the battery is empty.

The battery level and estimated total range of the e-bike will be shown in the app when you are at an e-bike location. Click the location marker and click on select bike to view the available e-bikes.

Yes, you can currently also purchase e-bike vouchers as a corporate customer.

Make your way to a Blue-bike location and open the app; click on ‘locations’ at the bottom of the menu and click on the relevant Blue-bike location on the map. Select your bike and follow the instructions in the app.


Need a little more explanation? This page provides comprehensive details about the digital locks and app, including a helpful instruction video.

You can pause your ride as often as you like. Your bike will remain in your possession throughout this time.

1. Open the app and click on ‘Locations’ at the bottom of the menu.
2. Click on ‘Lock your bike’.
3. Click on ‘Pause ride’.
4. Follow the instructions in the app.
5. Ready to continue your ride? Click on ‘Unlock your bike’.

Return your Blue-bike to a Blue-bike location.

1. Open the app and click on ‘Locations’ at the bottom of the menu;
2. Click on ‘Lock your bike’;
3. Click on ‘End ride’;

Follow the instructions in the app and check that the ride has been terminated.

You can only end your ride when you are at a Blue-bike location and standing near to the bike. The ride time will continue to run until you terminate the ride correctly via the app. Return to the bike as quickly as possible and follow the steps in the app to terminate your ride correctly.


Impossible to return to the bike? If so, please contact us at info@blue-bike.be or complete the contact form. We will help you as soon as possible.

Make sure your Bluetooth remains activated and that you are near the bike. Check that you are standing near the correct bike. Does the bike number shown in the app match the number on the bike?


Did you receive an error message in the app whilst closing the lock?

• Close the error message.
• Try again several times.
• Close and restart the app.
• Turn your Bluetooth off and back on and try again.
• Restart your phone.

Do the problems persist? Text ‘BLUE + location + problem’ to 8686 – free of charge. We will contact you immediately.

A Blue-bike can only be locked/unlocked via the app. Never leave a bicycle unattended.


Is your phone no longer working? If so, notify us using another device as soon as possible by sending a text message to 8686 – start your message with ‘BLUE + location + problem’. We will then try to find a solution together.

A voucher is a ticket that enables you to use a Blue-bike as a one-off.

Voucher purchases are intended for corporate customers. As an individual, you can also purchase a voucher via the app of MaaS providers such as Olympus Mobility or KBC Mobile

You can upload a voucher in two ways.


• If you received the voucher on your phone, click on the link.
• If you received the voucher on your PC or in paper format, go to ‘my vouchers’ in the app and scan the QR code.

Having added the voucher to the app, click on the location where you would like to borrow a bike.

• Select an available bike.
• Click on ‘use a voucher’.
• Select a voucher from the list.

Vouchers are valid for a limited time only. Check whether the voucher you want to upload is still valid.
The voucher may already have been added on another device and used to borrow a Blue-bike.

Uploaded vouchers are stored locally on your device. If for some reason you have deleted (had to delete) the app’s data or installed a new version, the vouchers will unfortunately have disappeared from your device.


You will have to add the vouchers again. We apologise for the inconvenience.

Yes, you can also purchase a voucher for an e-bike, but this will cost you more than a voucher for a city bike. Voucher purchases on the user portal are currently only possible for corporate customers.


A voucher for a city bike cannot be used to borrow an e-bike, but the reverse (using an e-bike voucher for a city bike) is possible.

Once you have completed your ride, you need to wait until you receive confirmation in the app that your ride correctly ended. A  correctly ended ride is also confirmed by e-mail stating the start and end location, the type of bike, the duration and cost of the ride.


If you have completed your ride but it fails to stop and continues to run, please contact us using the contact form. Once we have verified that your bike is at the Blue-bike location, we will terminate your ride.

Yes, you can. Relevant pricing for this can be found in the app and on our website.

Yes, you can. View our fares and surcharges here.


In back-to-many zones, including Zone Stad Leuven (e-bikes only), Zone Stad Geel, Zone Stad Mechelen and Zone Vervoerregio Gent, you can terminate your ride at another Blue-bike location in the same zone at no additional cost. An overview of all back-to-many zones can be found here.

You can view your completed rides in the app under ‘My account’ or via your My Blue-bike account.

Yes, you can. Do keep an eye on your ride time though because the full duration of the ride will be charged.

No, in order to keep Blue-bike rentals as quick, easy and inexpensive as possible we cannot provide bicycle bags or child seats. Moreover, it is technically not possible to mount bicycle bags or child seats on the bikes. The bikes do have a convenient basket that will accommodate a laptop or shopping bag.

You can report a defect via the Blue-bike app when ending your ride.


Have you noticed that something is wrong from the start? If you end your ride within 4 minutes and report the defect, we will not charge you and you can select another bike.

An accident can happen to anyone. If that’s the case please contact the Ethias free bicycle assistance service. They will take you to the Blue-bike location or – if necessary – to the hospital free of charge. Further information can be found here.

Provide us with an official police report, which can be completed online, as soon as possible: https://www.politie.be/nl/police-on-web/neerleggen-van-een-klacht. Include the following details in your report:


• brand: Blue-bike
• colour: blue
• additional information:
• unique bicycle number: BB xxx
• frame and fenders blue, rims painted orange
• basket on the luggage carrier


In event of theft, please notify us as soon as possible via info@blue-bike.be and remember to provide us with the official police report in good time in order to avoid potentially significant costs.

Via the app:

• Download the Blue-bike app;
• Complete the various steps in the app;
• Confirm your e-mail address.

Once you have created and confirmed your account, you will be able to select a pricing model and payment method, and you will then be ready to hit the road.


Would you like to give Blue-bike a try, or do you plan to use the bikes only once? In that case the Ticket formula would be the best option. If you are planning to use the bikes more often, the Member formula would be the most favourable option. More than 10 rides per month, borrowing the bike between 2 and 12 hours on average? In that case Member Plus would offer you the best price. Further information regarding fare formulas can be found in our app or on our pricing page.

If you have already selected a formula in the app, go to ‘My account’ > ‘My fare’ and use the ‘Select other formula’ button to obtain an overview of other available formulas.


Not selected a fare formula yet? You will be able to select one via ‘My Account’ > ‘My Rate’ providing you have already created and confirmed an account.


Visit the website and check here for a summary of the various fare formulas.

Would you like to give Blue-bike a try, or do you plan to use the bikes only once? In that case the Ticket formula would be the best option. If you are planning to use the bikes more often, the Member formula would be the most favourable option. More than 10 rides per month, borrowing the bike between 2 and 12 hours on average? In that case Member Plus would offer you the best price.


You can also change your pricing model in the app at any time to match your usage.

You can change your pricing model via the app. Log in, go to ‘My Account’ and click on ‘My Rate’ where you will be able to select another formula from the list of different options.

Yes, a pricing model gives access to our entire fleet and all locations, which means that you can hit the road with a Blue-bike regardless of the location with any of our pricing model.

You can update your personal details in your My Blue-bike environment. Log in here on our website with your e-mail address and your previously selected password. Complete the following steps:

• Click on ‘profile’ and select ‘update’;
• Update your data;
• Click on ‘save’.

Your username is your e-mail address. Forgotten your password? Enter your e-mail address here and click on ‘send’. You will now receive an e-mail with a link to reset your password.

You need to enter the promotional code when registering your fare formula in the app. You can also apply a promotional code when changing your pricing model.


• Benefits apply to new users and cannot be allocated retroactively;
• A maximum of 1 benefit per user applies;
• A discount code cannot be combined with other discount codes;
• By entering a discount code you become a Blue-bike user and accept the general terms and conditions.

With the exception of the Ticket formula, your formula will automatically be renewed annually or monthly (depending on the duration of your pricing model). You don’t have to do anything. After the agreed period, we will charge you again for the cost of your pricing model to ensure that you can continue to borrow Blue-bikes.


You can cancel the pricing model in the app at any time.

Open the app and complete the following steps:


• Click on ‘My Account’;
• Click on ‘Manage account’;
• Click on ‘Cancel pricing model’;


• If your fare formula is renewed monthly or annually, the end date will be set at the next renewal date – unless you specifically choose to cancel the formula immediately. Unfortunately, we cannot give you a refund for any remaining periods of your formula.


• Confirm the cancellation once again to finalise the cancellation of the formula.


When your fare formula reaches its end date, you can also have your account deleted completely.

Yes. Once you have registered your account, you can select a pricing model and use one of the following payment methods to pay for rides. We use the following international payment methods for our bikes:


• Mastercard
• Visa
• Maestro

To use our bikes you need to set up an account and pricing model.


For example, the Ticket pricing mdoel does not charge a fixed cost, but the cost per ride is higher. The Member pricing model charges a fixed monthly or annual cost, but your rides will be charged at a preferential rate. Member Plus charges a higher monthly or annual cost, but it gives you unlimited rides up to a maximum duration of 12 hours per ride.


An overview of the different pricing models can be found in the app under ‘My Account’ > ‘My rate’ or here.

The cost of your ride will depend upon your start location, bike type, duration of your ride, end location and pricing model. You can also find an overview of the fares for each location in the app.


Click on a location in the ‘Locations’ overview in the app and refer to the applicable rates depending on your pricing model.

Providing you have version 2.0 of the app, you will be able to pay for your pricing model and rides directly using one of the payment methods listed below:

• Bancontact
• Payconiq
• Mastercard
• Visa
• Maestro

Once you have completed your ride, you will get confirmation in the app that your ride was ended correctly. You will also receive a confirmation e-mail with a breakdown of the cost of that particular ride.

You can only change your payment method in the app. Log in to the app and go to ‘My Account’, where you can check your current payment method in ‘My payment method’ and change your existing method/card. New payment methods will always be validated with a €0.02 payment.

Because the payment for the previous transaction failed (i.e. to pay for a ride or to renew a fare formula or purchase vouchers) your account will automatically have been locked.


To unlock your account, you need to settle the outstanding amount by bank transfer, quoting your customer number as a reference. Then contact our customer service department so that they can confirm the payment and unlock the account.

Once you have ended your ride, you need to wait until you see confirmation on the screen. You will always receive an e-mail confirmation as well when a ride has been ended correctly, showing further details of the duration and cost.


If your ride did not end but you still completed the correct steps, please let us know as soon as possible using the contact form.

Some local governments may choose to help Blue-bike users along with a rate compensation for each ride. Select the desired location from the ‘Location’ overview in the app to view the applicable rates in that location.

Yes, you can. Log in to the app and complete the following steps:


• Click on ‘My Account’;
• Click on ‘My payment details’;
• Click on ‘Change Card’;
• Confirm your selection again and ‘Continue with card’.
• Select the payment method/card you want to change and complete the steps.