Breakdown on the road

Are you broken down with your Blue-bike and are you more than 1.5 km away from the rental location? Then quickly call the Free fiets assistance from Ethias at the number 011 28 28 28.

A breakdown mechanic will come and collect you and your bike and take you back to the original collection point.

Find out more about Ethias’s fiets assistance.

Having technical difficulties when borrowing or returning your bike?

Text ‘Blue + location + problem’ to 8686. We will contact you as soon as possible.

Any other questions?

First, take a look in the FAQ. You will find plenty of answers there.

You can also the contact form complete on our website.